Refund & Return Policy

Ceylon Vault is committed to providing high-quality products and excellent customer service. We understand that sometimes, things may not work out as planned. Here’s our refund and return policy:

Returns

• Eligibility: You may return items within 10 days of receiving your order. Items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.
• Return Process:
  1. Contact Us: Please contact our customer service team at vaultceylon@gmail.com to initiate a return.
  2. Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method.
  3. Refund: Once we receive the returned item and verify its condition, we will process your refund to the original payment method.

Refunds

• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order. We will provide a full refund or replacement.
• Incorrect or Missing Items: If you receive an incorrect or missing item, please contact our customer service team immediately. We will correct the issue and provide a refund or replacement.

Non-Returnable Items

Please note that certain items, such as personalized or custom-made products, cannot be returned.

Additional Information

• Sale Items: Sale items are final sale and cannot be returned or exchanged.
• Processing Time: Please allow 3 business days for your return or refund to be processed.
• Questions: If you have any questions about our return and refund policy, please don’t hesitate to contact our customer service team.